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LEARNING ABOUT CARGO BY AIR. ITS BASICS, ITS HANDLING, ITS CUSTOMERS.
For Beginners
Basics of Cargo
Air Carrier’s Liability
Loss, Damage, Delay
For The Experienced
After-sales Service Activities
Handling of Cargo
Delivery Regulations
Undelivered Shipments
Liability
Complaint Management
Recognizing a Complaint
Its Handling
Its Investigation
Internal Corrective Measures
Communication
What We Do
Suman at Norwest Skys would share “nuggets” on regulations of cargo carriage by air, handling of claims and liability issues and feedback handling – all the above through interactive discussions and role plays.
Work Experience
- Joined Lufthansa Cargo A.G. in NOV. 1978. Took care of cargo “IRPs” (irregularity reports) from 1980 onwards
- Was subsequently entrusted with the handling of Liability Claims and Performance Guarantee Claims for Lufthansa Cargo for the Indian sub-continent
- Was the coordinator for India between Lufthansa Cargo and Delvag. (Insurance Company for Lufthansa Cargo)
- Coordinated with lawyers in various cities in India for litigation matters
- Represented Lufthansa Cargo as an expert witness and witness for cross examination in court for Cargo Litigation
- Was appointed to head the Feedback Management Team for the Asia Pacific Area and was involved in Complaint Handling for several countries like Japan, China, UAE and several others in the Area and reporting to Singapore, the Area Head Office
- Conducted active teaching programmes in the Asia Pacific Area by holding workshops for Lufthansa Cargo colleagues: International locations: Bangkok, Singapore, Seoul, Beijing, Shanghai, Tokyo, Nagoya, Osaka, Dubai, Colombo amongst others. National locations: Delhi, Mumbai, Hyderabad, Chennai, Bangalore, Kolkata
- Was one of the co-presenters on Customer Workshops in Delhi, Mumbai and Chennai as part of the faculty from head office at Frankfurt